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(Cancelled)HR 101-Customer Service Skills I
Start Date: 12/5/2012Start Time: 9:00 AM
End Date: 12/5/2012End Time: 12:00 PM

Event Description
This half-day workshop will provide participants the tools they need to turn potentially difficult situations into successful
interactions. We will identify common customer expectations, behaviors that constitute good service, practice effective listening skills, and
practice problem solving.

*Learners must be able to attend the entire workshop to receive credit

For additional information and to register please visit:

http://www.sjsu.edu/hr/odt/training/hr_101_courses/
Location Information:
SJSU Main Campus - Clark Hall
Room: 547
Contact Information:
Name: Amy Ruiz
Phone: (408)924-2141
Email: Amy.ruiz@sjsu.edu

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